{"id":20371,"date":"2025-07-25T05:17:08","date_gmt":"2025-07-25T12:17:08","guid":{"rendered":"https:\/\/www.fictiv.com\/?post_type=cpt_help&#038;p=20371"},"modified":"2025-07-25T05:17:09","modified_gmt":"2025-07-25T12:17:09","slug":"can-i-cancel-or-make-changes-to-an-existing-order","status":"publish","type":"cpt_help","link":"https:\/\/www.fictiv.com\/help\/production-and-fulfillment\/can-i-cancel-or-make-changes-to-an-existing-order","title":{"rendered":"Can I cancel or make changes to an existing order?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As soon as you place an order with Fictiv, we spring into action and assign your parts to the Manufacturing Partner in our network who&#8217;s most suited to manufacture them. Due to how quickly parts go into production, it is often difficult to change or cancel an order after it has been placed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to cancel or make changes to an order, contact your dedicated program manager or <a href=\"mailto:hello@fictiv.com\" rel=\"noreferrer noopener\" target=\"_blank\">hello@fictiv.com<\/a> <strong>immediately<\/strong> so that we can attempt to accommodate your request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the order has not already started production, we will be able to accommodate cancelations. Canceled parts are refunded automatically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Updates to the design, material selection, or production speed are more difficult to accommodate. Depending on the scenario, we may cancel the original order and ask that you place a new updated order to ensure that your requirements are accurately provided to our Manufacturing Partner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Below are some quick tips to give you an idea of optimal timing for these requests.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders placed late evening or early the next morning may not have been scheduled immediately for production&#8211;if we are notified before 10am PST, there is a chance we can cancel the order.<\/li>\n\n\n\n<li>Orders placed in the afternoon before our 3pm PST deadline have a much tighter window and sometimes get scheduled for production immediately. If notified within 5-10min of the order, there is a chance we can cancel the order.<\/li>\n\n\n\n<li>Adjustments to shipping address\/method are easy to change, as long as they&#8217;re before the ship date.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Some cancelations are subject to costs incurred and\/or other fees. Most ECOs will have associated fees and\/or impact to the LT.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As soon as you place an order with Fictiv, we spring into action and assign your parts to the Manufacturing Partner in our network who&#8217;s most suited to manufacture them. Due to how quickly parts go into production, it is often difficult to change or cancel an order after it has been placed. 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